The beauty industry has seen many significant changes in the last year. While the sector was already moving quickly in its adoption of new technologies and digital capabilities, COVID-19 accelerated the development of these advancements 10-fold. In a matter of weeks, beauty brands were required to transfer their services online, expand their virtual beauty counters and find new ways of interacting with the consumer at home.
While the pandemic presented many unforeseen challenges, it did prompt change in the industry which would have otherwise taken years to implement. Beauty brands have managed to reach a new standard in their personalisation efforts, supporting consumers on their skin care and beauty journeys and building greater long-term brand loyalty.
This was achieved not only by accelerating online platforms and expanding e-commerce capabilities, but by investing in new technologies, remaining reactive to shifting consumer mindsets, and building a new kind